Submit an on-site service request form when installation, commissioning, or troubleshooting requires on-site support.
When is on-site service needed?
· When the issue cannot be resolved using the operation manual;
· When phone consultation and technician guidance cannot resolve the issue;
· When the faulty equipment cannot be disassembled for repair due to installation or process constraints.
Information to prepare before requesting on-site service:
· End-user information (city, province, contact person, phone);
· Basic product information (model, purchase date, usage duration);
· Description of the on-site issue or fault.
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